10.2.12

A simple IT Service Catalog Taxonomy

So, I just did what will  possibly be the most useful bit of thinking I've done in a few years, on a problem that should have been completely solved by a quick search of the Internet.  But apparently my google-fu is weak.

I've been searching for a simple, easy-to-use reference for ITIL-oriented IT service taxonomy.

This is a common problem in IT and R&D shops, so I thought I'd find hundreds of references.  What I found is a number of customized service catalogs, but no easy to use list that you could, for instance, copy-and-paste into Excel to begin categorizing your own services (or vendors) into some standard taxonomy.

So I built one of my own.

I used Freemind to do it.  There's a JPEG of the mind map in-line below (click to embiggen), and more usefully the bullets formatted as HTML, that you could, for instance, copy and paste into your own taxonomy. Use it in good health...




IT Services Taxonomy

Business Software (ERP)

Finance

Accounting

Human Resources

HRMS

Learning Management

Applicant Tracking System

Performance Management

Payroll System

Customer Relationship Management

Sales Automation

E-Commerce and B2B

Data Warehousing

RDBMS

Business Intelligence Systems

ETL Systems

Report Services

Manufacturing

Supply Chain Management

Inventory Control

Core Business Services

External Web Presence

Hosting

Load Balancing

Content Management Systems

Content Management Systems

File Transfer (FTP)

Office Services

Printing Services

Fax Services

Telco Services

Managed Service

PBX Equipment
Voice Mail Services
Phone Equipment

Hard line Provider Services

Long Distance Service

Conferencing

Voice Conferencing
Video Conferencing

Spend Management

Mobile Services

Mobile Voice

Mobile Data Provider

Mobile Devices

WAN Cards
Blackberry
Android
IOS
Other Mobile Devices

Intranet Infrastructure

Intranet Software

Social Networking

Collaboration

Content Management

General Computer Software

Operating System

Linux

Unix - Other

Windows

MacOS

Unified Communication

E-Mail

Server
Client
Web Access
Archiving
Spam Filtering

Calendar

IM / Chat

Video Chat

Personal Productivity

Word Processing

Presentation

Spreadsheet

Project Planning

Graphics

Video Editing

Other

Computer Hardware

Personal Computers

Laptops

Desktops

Tablets

Device Repair & Maintenance

Servers

Device Repair & Maintenance

Storage

Device Repair & Maintenance

NAS/SAN

Tape Drives

R & D Software

IDE

Project Planning

Test Management

Test Automation

Collaboration

Defect Management

Build Management and Automation

Release Management

License Management

Software Distribution

CAAD

IT Support Systems

Remote Management Services

Remote Monitoring

Remote Support

System Imaging

Virtualization

Asset Management

Storage Management

IT Service Desk

On-site break/fix

Call desk software

Ticketing

E-mail Support

PMO Services

Compliance Management

Resource Management

Project Planning

Change Management

Data Center Services

Network Infrastructure

WAN Bandwidth Provision

Data Line Provider

Content Distribution

Application Acceleration

Network Management

Monitoring

Bandwidth Shaping

Core routers and switches

Network Gear

Support and Maintenance

DNS Services

Software

Appliances

Domain Name Registration

Network Security

Firewall Services

Access Management

Application Scanning

Pen Testing

Intrusion Detection / Prevention

Antivirus

E-mail malware scanning

Safe computing and SSL Certificates

VPN Access

Server

Client

Data Protection

Backup and Recovery

PC Backup

Server and Application Backup

Offsite Data Archiving

Business Continuity

Power Conditioning and UPS

Data Encryption

Data Replication

6.2.12

Book Review - Presentation as War

About two and a half years ago I was working on selling a book about outsourcing. During this period I made the acquaintance of Chuck Boyer, a fellow New England resident and a professional writer.  At the time Chuck was working with his co-author (Bill Dunne) on a great book about presentation skills, cast as battlefield tactical theory.  The book, which I was lucky enough to read in galleys, is called Presentation As War - Battlefield Tactics for Pitching to the Wired Audience.  It's finally on the shelves!

Chuck was a US Army Ranger, Bill was a Marine.  Both have long and distinguished private sector careers.  Their book is a great, quick read that will help anyone who has to stand in front of people and talk.  To quote:
This book is for team leaders, task-force point people, managers, directors and vice presidents - the people who don't usually make State of the Union addresses but who are called upon to make those bread-and-butter presentations that drive an organization forward. 
It takes a straight forward approach to structuring your thoughts and message, condensing the presentation to a an easy and understandable sequence:

  • Reconnoiter
  • Plan
  • Rehearse
  • Execute
  • Commit
  • Secure your objective
  • Declare victory and rally

With entertaining chapters on each of these phases, it's a great guide to force you to think about how you approach presentations. Coupled with a healthy dose of hatred for PowerPoint, this will make you a better leader.  You can buy it at Amazon.  And congrats to Chuck and Bill for getting it published and on the shelves!

3.2.12

Blowing off the dust


Blogging is an interesting form of introversion.

In some cases, with critical mass, I guess you can make the case that blogs are in fact an extroverted form of communication.  But most of the entries and essays in this collection were written to help me organize my thoughts.

I obviously haven't been writing much here recently, but I contend that there are many good (and timeless) ideas and insights in this collection.  I've left it up in case someone with good Google fu stumbles into my content and finds it useful.

It turns out, that was a good call. Most recent case in point, Nick Krym, author of the excellent blog Pragmatic Outsourcing apparently found his way to my little archive. He thought it useful enough to rank me among the top 50 or so blogs in existence on the topic of IT outsourcing.  Given that the list contains blogs authored by corporations and advisory consortia with lots of resources, I think this is great company! I'm very gracious to be thus ranked!  Thanks Nick!  And to any of Pragmatic Outsourcing's readership who find their way here, welcome and enjoy.

Anyway, for a well-curated blog roll, check out the listing here.