Blog Roll #2 - Strategic Outsourcing Professionals

This blog contains some interesting and well reasoned essays about strategic global sourcing. The author, to quote the blog, is "Director of Global Customer Care Operations for a large American financial institution and am directly responsible for the outsourcing strategy, vendor management and customer service experience for the business."

This blog is less active than some others I read, but so far I generally agree with what the author posts.

I particularly like his blog entry on managing attrition in offshore customer care / BPO centers.

Read and enjoy.

1 comment:

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